Privacy policy
Effective date: May 15, 2026
Jackson Orthopedic Foundation (“JOF,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, register for our courses, purchase our services, attend our events, or otherwise interact with us online or through our course platform.
1. Who we are
Jackson Orthopedic Foundation is located at 4096 Piedmont Avenue, #238, Oakland, California 94611-5222. You may contact us about privacy matters at [email protected] or by mail at the address above.
2. Scope of this policy
This policy applies to website visitors, course purchasers, account holders, webinar attendees, and other users who interact with our services. Our courses are intended for adults, including healthcare professionals, and are not directed to children.
3. Information we collect
We may collect the following categories of personal information:
- Identifiers, such as name, email address, phone number, mailing address, and account credentials.
- Commercial information, such as courses viewed or purchased, order history, payment status, and support history.
- Internet or network activity, such as IP address, browser type, device information, pages viewed, and course activity.
- Account and learning information, such as login details, course progress, completion status, assessments, certificates, and attendance for online or hybrid sessions.
- Payment information, which is generally processed by third-party payment processors.
- Communications, such as messages you send us, support requests, and newsletter preferences.
- Any other information you choose to provide through forms, surveys, or direct contact.
4. Sources of information
We collect personal information directly from you, automatically from your device and browser, and from service providers that help us operate our website, course platform, payment systems, and email communications.
5. How we use information
We use personal information for the following purposes:
- To provide, administer, and improve our courses and website.
- To process registrations, payments, refunds, and access to course materials.
- To send transactional messages, such as confirmations, reminders, receipts, and certificates.
- To respond to inquiries and provide support.
- To maintain accounts, records, and course completion information.
- To send marketing emails, where permitted.
- To analyze site and course usage and improve user experience.
- To comply with legal, tax, accounting, and security obligations.
6. How we disclose information
We may disclose personal information to the following categories of third parties:
- Payment processors.
- Learning management system providers, including Thinkific.
- Email and CRM platforms.
- Service providers that help us host, secure, analyze, and administer our services.
- Professional advisers, such as accountants or lawyers.
- Government authorities or other parties, when required by law or to protect rights, safety, or security.
We do not sell your personal information for money. If that ever changes, we will update this policy and provide the required opt-out mechanism.
7. Cookies, analytics, and advertising
We use cookies and similar technologies to operate our website, support essential functionality, understand how visitors use our site, and improve our services. These technologies may also be used for analytics, personalization, and marketing purposes.
Where required by law, we provide a cookie banner and a Your Privacy Choices or Do Not Sell or Share My Personal Information that allows you to manage non-essential cookies and, where applicable, opt out of the sale or sharing of personal information. We also honor browser-based opt-out preference signals, such as Global Privacy Control, where required.
You may adjust your cookie preferences at any time through our cookie banner or through your browser settings. Please note that disabling some cookies may affect certain features or functionality of the website or course platform.
8. California privacy rights
If you are a California resident, you may have the right to:
- Know what personal information we collect, use, disclose, sell, or share.
- Request access to the personal information we hold about you.
- Request deletion of your personal information, subject to legal exceptions.
- Request correction of inaccurate personal information.
- Opt out of the sale or sharing of your personal information.
- Limit the use and disclosure of sensitive personal information, if applicable.
- Not receive discriminatory treatment for exercising your privacy rights.
- Appeal a denied request, if applicable.
9. How to exercise rights
To exercise your rights, contact us at [email protected] or by mail at 4096 Piedmont Avenue, #238, Oakland, California 94611-5222. Please describe your request clearly and include enough information for us to verify your identity.
If you submit a request through an authorized agent, we may require proof that the agent is authorized to act on your behalf. We will respond within the time required by law.
10. Retention
We keep personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, to comply with our legal obligations, to resolve disputes, to enforce agreements, and to maintain business and security records. Retention periods may vary depending on the type of information and the reason it was collected.
11. Security
We use reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of transmission over the internet or method of electronic storage is completely secure, so we cannot guarantee absolute security.
12. Children’s privacy
Our courses and services are intended for adults and healthcare professionals, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take appropriate steps to delete it.
13. Third-party links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies before providing personal information.
14. Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will post the revised version on our website and update the effective date above.
15. Contact us
If you have questions about this Privacy Policy or our privacy practices, contact us at [email protected] or write to:
Jackson Orthopedic Foundation
4096 Piedmont Avenue, #238
Oakland, California 94611-5222